MTN Ghana has confirmed that it has fully resolved the technical issues that disrupted data bundle purchases on July 1, 2025. This date coincided with the official rollout of new enhanced data offers across the telecom sector. In an official statement, MTN assured its customers that normal service has now resumed. “MTN is pleased to inform our cherished customers that we have restored our data bundle purchase channels. As of 11pm today, 1st July 2025, customers can purchase data bundles to receive the 15% additional volume of data via the following channels: *138#, *170#, *567#, and the myMTN App,” the statement read.
The company has announced that purchases of data bundles through the MoMo app are temporarily unavailable and has apologized for the inconvenience caused by the previous disruption. “We truly appreciate your patience and understanding during this period,” the telecom giant stated.
This announcement follows an earlier report from MTN regarding a major technical issue that arose while implementing a new 15 percent data volume bonus, which temporarily prevented customers from buying data bundles. This glitch occurred simultaneously with new directives from the Ministry of Communication, Digital Technology, and Innovations, which required all three major telecom providers—MTN Ghana, Telecel Ghana, and AT Ghana—to offer additional data at no extra cost.
Under the new pricing structure, MTN is expected to restore its GH¢399 bundle to provide 214 gigabytes of data, reversing a prior reduction to 92.88 gigabytes at GH¢350. The company also pledged to increase the value of all existing data bundles by 15 percent in compliance with government policy.
Meanwhile, competitors Telecel and AT Ghana successfully rolled out their upgraded bundles without incident. Telecel’s GH¢400 package now provides 250 gigabytes, up from 90 GB, while AT Ghana’s equivalent offer increased from 195 GB to 236 GB. Both networks have implemented a 10 per cent bonus on their data offerings.
Communications Minister Samuel Nartey George, who announced the reforms last month, emphasised the importance of improved consumer value and sector balance. “The increases are going to come at considerable costs to the network operators. However, I am glad that our engagements and consultations are bearing fruit for the Ghanaian people,” he said.
He also tasked the National Communications Authority (NCA) with enforcing compliance and conducting quarterly billing integrity tests to ensure transparency and accuracy across all operators.
Although MTN’s technical setback briefly delayed customer access to the enhanced bundles, the company’s restoration of services late on Tuesday now clears the way for users to enjoy the anticipated benefits.
With the reforms now in effect across all three networks, Ghanaians can expect greater data value and a renewed push for affordable digital connectivity in the months ahead.
Source: GraphicOnline
