MTN Ghana has announced a significant technical issue that has disrupted its data bundle services, coinciding with the rollout of new, more generous data offers effective July 1, 2025. The company confirmed this glitch in a public notice to customers, stating that it has affected both data bundle purchases and the application of the previously announced 15 percent bonus data.
“While implementing the data offer, which includes an additional 15% volume of data starting today, MTN encountered a major technical issue that impacted data bundle purchases and the bonus offer,” the telecom giant stated. “As a result, customers are temporarily unable to purchase data bundles.”
MTN apologised to its customers for the inconvenience and gave assurances that its technical teams were working urgently to resolve the problem. “We recognise the importance of staying connected and sincerely apologise for the inconvenience this may cause,” the statement added. “Further updates will be provided.”
The disruption comes on the same day that all three major mobile network operators—MTN Ghana, Telecel Ghana, and AT Ghana—were expected to begin offering significantly improved data bundles at no additional cost to consumers, following new directives from the Ministry of Communication, Digital Technology and Innovations.
Under the new regime, MTN, designated as a Significant Market Power (SMP), was to restore its GH¢399 bundle to offer 214 gigabytes of data, up from the previously downgraded GH¢350 bundle offering of 92.88 gigabytes. In addition, all of MTN’s existing data packages were to receive a 15 per cent increase in value.
AT Ghana and Telecel Ghana also rolled out their own upgrades. AirtelTigo users are now entitled to 236 gigabytes for GH¢400—up from 195 GB—while Telecel’s GH¢400 package jumped from 90 gigabytes to 250 gigabytes. Both operators implemented a 10 per cent increase across their bundles.
Communications Minister Samuel Nartey George, who unveiled the policy last month, said the changes were the result of extensive consultations aimed at delivering better value to consumers while maintaining sector sustainability. “The increases are going to come at considerable costs to the network operators. However, I am glad that our engagements and consultations are bearing fruit for the Ghanaian people,” he stated during a press briefing on June 10.
Mr George also directed the National Communications Authority (NCA) to ensure full compliance with the new bundle directives and to apply sanctions where necessary. The NCA will also conduct quarterly billing integrity tests beginning in Q3 2025 to ensure accuracy in data crediting and rollover processes.
Despite today’s setback for MTN, the overall reform is expected to result in long-term improvements in data affordability and service delivery. Mr. George also mentioned ongoing discussions with the Ministries of Finance and Energy to address the taxes and utility tariffs that currently contribute to high data costs. While Ghanaians await a resolution to MTN’s technical issues, customers of Telecel and AT Ghana can continue enjoying the upgraded data packages without any interruptions.
Source: GraphicOnline
