Planes are grounded due to a global IT outage affecting multiple airports. Windows PCs are shutting down, causing broadcasters and businesses to go offline. In Delhi, there was very little information available when I arrived at the airport. No electronic terminals were available for check-in and the lines to speak with an agent were long and unwieldy.
We were given blank boarding cards and asked to fill in the information manually. Baggage tags were printed blank and were also entered manually. After going through security, there is one person at Terminal 3 who is in charge of updating a whiteboard by hand with gate information.
I’m at the gate where the flight is meant to leave from but there are no agents nor is there a plane. At the gate across from the one I’m at, there is a captain and crew waiting for the grounds crew to start the boarding process.
Because everything here is being done manually, things are slow. But this airport remains open.
more to follow…
