The Private Health Facilities Association of Ghana (PHFAoG) has announced the immediate suspension of health insurance services for National Health Insurance Scheme (NHIS) cardholders at all its member facilities. This decision comes as a result of non-payment of outstanding claims by the National Health Insurance Authority (NHIA).
In a statement issued on Friday, April 4, and signed by its President, Dr. Kwame Buabeng-Frimpong, the association revealed that the NHIA owes service providers for claims that date back to September and October 2023, despite repeated assurances and discussions regarding the matter.
“Despite numerous requests and engagements with the NHIA, coupled with several promises and timelines given, our member facilities are yet to receive reimbursement for services rendered for such a long period,” the association said. The group noted that the delay has caused severe financial strain on its members, making it difficult for them to continue providing quality care to NHIS beneficiaries.
PHFAoG expressed disappointment with the NHIA’s failure to follow through on a recent promise to settle claims by the end of March, as captured in a March 25, 2025 press release from the Authority. According to the association, suppliers and creditors were given assurances based on that promise, which unfortunately did not materialise.
While the association acknowledged the inconvenience this decision may cause NHIS cardholders, it stressed that the suspension was necessary to sustain operations. NHIS clients are advised to carry enough money to pay for their medication and other services until claims are paid. The association is urging the NHIA to take immediate steps to clear the arrears and ensure prompt payments going forward.
