The Minister for Energy and Green Transition, John Jinapor, has warned that inefficiency and poor customer service at district offices of the Electricity Company of Ghana (ECG) could lead to a significant organisational shake-up. Addressing journalists on Tuesday, April 14, he voiced concern over delays in addressing power outage complaints in certain parts of the country, describing the situation as unacceptable.
While commending the broader efforts of the company, Mr. Jinapor stressed that some district offices were underperforming, particularly in their responsiveness to customers facing electricity disruptions. He disclosed that he has directed the Managing Director of ECG to conduct an internal review of the affected districts to identify lapses and implement corrective measures swiftly.
The Minister warned that failure to improve service delivery could lead to significant changes within the organisation. “There are some negative developments. I also get reports of where, in some particular districts, there is liturgy. The level of responsiveness is not encouraging. Generally, I know you are doing a good job, but there are some isolated cases where I must be frank. As a minister, I am not happy, and I have directed your MD to do some exercise there.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there,” he cautioned. Mr. Jinapor urged ECG staff to take their responsibilities seriously and improve responsiveness to ensure reliable service for consumers. “You have a duty, you have your work cut out for you, so please let’s do that.”
Source: Raphael Ghartey